New To Cruising VIII

Disembarking

Disembarking During Your Cruise
There may instances where you would need to be complete certain documentation and bring along your passport to enable you to disembark at some ports of call. We will hand out these documents as necessary. If you encounter any difficulty in filling in the forms, our crew will be happy to assist you.

Bill Settlement / Star Express Check Out
We suggest settling your account the night before or at least three hours prior to disembarkation

Alternatively, you may opt for the "Star Express Check-out" by completing the necessary forms and handing them to the Reception during the cruise for itemized billing to be sent to the cabin.
Cruisers are encouraged to use this facility for a hassle free disembarkation.

Passport Collection
You may collect your passport presenting your Access Card / government photo identity card.

If you want to collect passports on behalf of your family and friends, you need to have their Access Cards. Children who have their own passport or identification document and who cannot sign must be accompanied by their guardian / parents.

Details of collection time and venue will be printed in the Star Navigator found in every cabin or at the Reception. Please refer for details.

Baggage Assistance
Should you require assistance to unload your baggage from the ship, please leave your baggage with name clearly written on the luggage tag outside your cabin door as advised in the disembarkation notice which will be placed in your cabin.

Your luggage will be collected and delivered to the luggage collection area of the respective port of disembarkation.

It's time to say goodbye and we hope you enjoyed your cruise. To make your disembarkation as smooth as possible , guests will be ushered out in staggered groups. Please gather at your designated waiting area to await your turn to disembark.

At the End of Your Cruise
At the end of your cruise, please complete our Guest Feedback Form. We take all comments seriously to improve our services commend our crew and to better serve you in the future.

New to Cruising VII

 On board

Accommodation
Choose from a wide range of well appointed suites and staterooms that include staterooms with balcony on ships like SuperStar Virgo and SuperStar Aquarius.Suite occupants enjoy priority check-in and will be accompanied onboard by Guest Services staff while luggage will be sent directly to the cabin.

Dining
You can enjoy up to 6 meals a day which are included in the cruise package at the main dining restaurants or dine at our alternative restaurants which includes the Taj, a fully certified 'Halal' outlet on SuperStar Virgo at moderate charges.

Entertainment
A wide spectrum of entertainment which includes exciting live cabaret shows, discotheques, karaoke and card rooms, video games, organized activities and deck games are available onboard.

Recreation
You'll enjoy truly pursuits from the active workout at the gym or a game of basketball to something more relaxed like the Jacuzzi ,pool and sauna.

Swimming Pool
The use of the swimming pools and Jacuzzis are for adults and teenagers over the age of 12 years only while there are also children's swimming pools and Jacuzzis on certain vessels.
All users of the pools and Jacuzzis must wear proper swimming attire.

Beauty Services
Hairstyling and beauty services are available

Shopping Onboard
You may purchase most items ranging from luxury duty-free items and souvenirs to daily necessities like sunscreen and toiletries at outlets like the Ports O'Call* and Star Boutique*.

Shore Excursions
our friendly crew at the Reception or our Shore Excursion Counter will be happy to explain the different options available at each port of call. You may join one of our pre-arranged tours or opt for free and easy on your own.

New to Cruising VI

Check In & Embarkation

Arrival at the check-in area
Upon arrival at the check-in area, please present your Confirmation Slip to the staff present and proceed to one of the color coded carpets that correspond to the following:Yellow for Admiral Class, red for Balcony Class and blue for World Cruisers.

Waiting to check-in
While waiting to check-in our staff will check your passport for validity and visas (if required) as a pre-check-in procedure to expedite the check-in processPlease present your passport / government photo ID and Confirmation Slip at the counter where you will be given an Access Card. Your Access Card is important as it serves as a boarding pass, cabin key and charge card onboard. Upon receipt of your Access Card, you should sign it immediately like any credit card. Have the relevant immigration forms completed together with your passport during check-in.

Boarding
Guests will need to pass through security screening and present their Access card prior to boarding.
Those cruising with children may hold their Access Cards on their behalf.As embarkation procedures may change and vary from port to port please follow the directions of the crew and signage to embark the ship.Upon entering the ship please hand your Access Card to the crew to 'swipe' and 'encode' your cabin details and record your presence onboard. Remember to swipe your access card whenever you leave or enter the ship.

New to Cruising V

Pre – Cruise

What's Included In My Cruise Fare?
Just about everything - your accommodation, meals in designated outlets, entertainment and many onboard activities are all part of the fare.

What's Not Included In My Cruise Fare?
Optional shore excursions, alternative dining, selected shows / entertainment, items of personal nature such as beverages, telephone calls, facsimile or e-mail services, shop purchases, laundry, beauty treatment, hairdressing and massage services, medical services, port charges, fuel charges, insurance, government taxes and fees are not included in the fare.

Passage Restrictions
Passage for a pregnant woman will only be permitted before her 24th week of pregnancy at the time of sailing.

Vaccination
At the current time, no vaccinations are compulsory for any Star Cruises destination. However, guests may wish to consult their doctor to make sure their immunization records are up-to-date or if any further vaccinations are required in those countries that are in their cruise itinerary.

Clothing
Smart casual attire is suitable for most occasions. For your dining pleasure as well as for other guests, elegant casual attire is required during dinner at fine dining restaurants such as Bella Vista onboard SuperStar Virgo. However, a lounge suit or jacket and tie for men, and an evening dress for ladies, are recommended on gala nights.

Currencies
Most foreign currencies are accepted onboard at prevailing exchange rates. The onboard currency will be that of the country where the ship is based (e.g. Singapore dollars for cruises out of Singapore, Hong Kong dollars for cruises out of Hong Kong). Most major credit cards (Visa / Master / JCB / Amex / Diners) are accepted, along with travellers cheques, but not personal cheques.

Physically Challenged Guests
Most areas onboard our vessels are accessible to the physically challenged. There are also cabins for the physically challenged, with wider doorways and larger bathrooms with grab bars and folding shower seats. The ship also provides wheelchairs for emergency purposes.

Luggage
For your comfort and convenience, we recommend that each guest take no more than one suitcase and one hand baggage. These must fit comfortably in your cabin as no baggage will be stored in the ship's hold. Your total baggage weight should not be more than 30kg.

*Check-in baggage will be delivered to the respective cabins no later than 60 minutes after sailing. Guests who do not receive the luggage by this time may contact the Concierge onboard.